Estamos contratando 2 Help Desk Technician (Valencia)

October 22, 2020


Our client needs to hire a Help Desk Technician for our Support Department. This customer service oriented professional will provide technical support to users in anefficient and accurate manner. He/She will be considered ascompany’s front liner and will solve basic technical problems and provide support for all assigned areas.


Main job duties and responsibilities


• Providing first level contact and convey resolutions to customer issues.

• Properly escalating unresolved queries to the next level of support.

• Tracking, routing and redirecting problems to correct resources.

• Update customer data and produce activity reports.

• Walk customers through problem solving process.

• Follow-up with Key Account Manager, in order to provide feedback to the

clients together with Clinical Applications Engineers.

• Ensure proper recording, documentation and closure.

• Recommend procedure modifications or improvements and updates on

company user manuals.

• Preserve and grow your knowledge of help desk procedure, products and



Requirements/ Preferred qualifications


• Certificate of Higher Education on Computer and IT Applications (Formación

Profesional – Grado Superior en Informática o Sistemas y Redes) or equivalent.

• Working knowledge of help desk software, databases and remote control.

• Advance troubleshooting and multi-tasking skills. Proactive problem solver

and critical thinking.

• Customer service orientation.

• Experience on  Analysis companies is a plus.

• IT Knowledge: Python, MATLAB, C++, MongoDB, Azure, Node, Angular is a plus.

• Medium level of English with oral fluency.

• Ability to manage and prioritize your workload in a fast-paced, high-growth,

occasionally ambiguous environment.

• Attention to details.

• Integrity.

• Responsibility, leading the solution to challenges



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