Our client needs to hire a Help Desk Technician for our Support Department. This customer service oriented professional will provide technical support to users in anefficient and accurate manner. He/She will be considered ascompany’s front liner and will solve basic technical problems and provide support for all assigned areas.
Main job duties and responsibilities
• Providing first level contact and convey resolutions to customer issues.
• Properly escalating unresolved queries to the next level of support.
• Tracking, routing and redirecting problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving process.
• Follow-up with Key Account Manager, in order to provide feedback to the
clients together with Clinical Applications Engineers.
• Ensure proper recording, documentation and closure.
• Recommend procedure modifications or improvements and updates on
company user manuals.
• Preserve and grow your knowledge of help desk procedure, products and
Requirements/ Preferred qualifications
• Certificate of Higher Education on Computer and IT Applications (Formación
Profesional – Grado Superior en Informática o Sistemas y Redes) or equivalent.
• Working knowledge of help desk software, databases and remote control.
• Advance troubleshooting and multi-tasking skills. Proactive problem solver
and critical thinking.
• Customer service orientation.
• Experience on Analysis companies is a plus.
• IT Knowledge: Python, MATLAB, C++, MongoDB, Azure, Node, Angular is a plus.
• Medium level of English with oral fluency.
• Ability to manage and prioritize your workload in a fast-paced, high-growth,
occasionally ambiguous environment.
• Attention to details.
• Responsibility, leading the solution to challenges
ENVIA TU CV A: firstname.lastname@example.org
indicando en el asunto REF: Help Desk Technician