Buscamos una persona para una posición de Técnico informático customer service (Valencia)

Our customer is now hiring a Help Desk Technician for his Support Department. This customer service oriented professional will provide technical support to users in an efficient and accurate manner. He/She will be considered as front liner and will solve basic technical problems and provide support for all assigned areas.

Main job duties and responsibilities

Providing first level contact and convey resolutions to customer issues.
Properly escalating unresolved queries to the next level of support.
Tracking, routing and redirecting problems to correct resources.
Update customer data and produce activity reports.
Walk customers through problem solving process.
Follow-up with Key Account Manager, in order to provide feedback to the clients together with Clinical Applications Engineers.
Ensure proper recording, documentation and closure.
Recommend procedure modifications or improvements and updates on user manuals.
Preserve and grow your knowledge of help desk procedure, products and services.

Requirements/ Preferred qualifications

Certificate of Higher Education on Computer and IT Applications (Formación Profesional – Grado Superior en Informática o Sistemas y Redes) or equivalent.
Working knowledge of help desk software, databases and remote control.
Advance troubleshooting and multi-tasking skills. Proactive problem solver and critical thinking.
Customer service orientation.
IT Knowledge: Python, MATLAB, C++, MongoDB, Azure, Node, Angular is a plus.
Advanced level of English with oral fluency.
Ability to manage and prioritize your workload in a fast-paced, high-growth, occasionally ambiguous environment.
Attention to details.
Integrity.
Responsibility, leading the solution to challenges