Buscamos una persona para una posición de Técnico informático customer service (Valencia)

Our customer is now hiring a Help Desk Technician for his Support Department. This customer service oriented professional will provide technical support to users in an efficient and accurate manner. He/She will be considered as front liner and will solve basic technical problems and provide support for all assigned areas.

Main job duties and responsibilities

  • Providing first level contact and convey resolutions to customer issues.

  • Properly escalating unresolved queries to the next level of support.

  • Tracking, routing and redirecting problems to correct resources.

  • Update customer data and produce activity reports.

  • Walk customers through problem solving process.

  • Follow-up with Key Account Manager, in order to provide feedback to the clients together with Clinical Applications Engineers.

  • Ensure proper recording, documentation and closure.

  • Recommend procedure modifications or improvements and updates on user manuals.

  • Preserve and grow your knowledge of help desk procedure, products and services.

Requirements/ Preferred qualifications

  • Certificate of Higher Education on Computer and IT Applications (Formación Profesional – Grado Superior en Informática o Sistemas y Redes) or equivalent.

  • Working knowledge of help desk software, databases and remote control.

  • Advance troubleshooting and multi-tasking skills. Proactive problem solver and critical thinking.

  • Customer service orientation.

  • IT Knowledge: Python, MATLAB, C++, MongoDB, Azure, Node, Angular is a plus.

  • Advanced level of English with oral fluency.

  • Ability to manage and prioritize your workload in a fast-paced, high-growth, occasionally ambiguous environment.

  • Attention to details.

  • Integrity.

  • Responsibility, leading the solution to challenges

Jornada: Intensiva; mañanas o tardes.

Salario: 20-21.000 B/A.

Envía tu CV a cv@inmalopezseleccion.com

indicando en el asunto REF: INFORMÁTICO CUSTOMER SERVICE

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